Support

Help with installing, configuring and using PicoMander.

What to include in a support request

• PicoMander Setup version and Lite or Full edition.
• Windows version.
• Model or type of destination equipment.
• Connection used: USB, Wi‑Fi or both.
• Exact steps performed before the issue occurred.
• Error message, screenshot or log, if available.

Before contacting support

• Try another USB data cable and another computer port.
• Disconnect and reconnect PicoMander.
• Close and reopen PicoMander Setup.
• For network issues, check the Wi‑Fi network, IP address and Windows Firewall.
• If an action is incomplete, try adding pauses between keystrokes or clicks.

Google Contacts

Authorization takes place on a Google page opened by the browser. PicoMander does not request the password and uses read-only access.

Contacts do not appear

• Make sure you authorized the correct account.
• Use the refresh button in the tool.
• Check that the account has contacts saved in Google Contacts.
• If you changed permissions, sign out and authorize again.

Revoke access

You can sign out from the tool, delete the local token, or remove PicoMander from the connected apps in your Google Account.

More information: Privacy Policy.

Scope of support

Compatibility may vary depending on hardware, operating system, network and destination software. Custom configurations must be tested before use in a real environment.